FREQUENTLY ASKED QUESTIONS
Yes, we strive to ensure that the product you receive matches the image shown. However, please note that due to variations in lighting, screen settings, and product updates, the actual product may differ slightly in color or design. If you have specific concerns, feel free to reach out to our customer service for clarification!
You can view your sales receipt in several ways:
Email Confirmation: After your purchase, a confirmation email containing your sales receipt will be sent to the email address you provided.
Account Dashboard: If you created an account with us, you can log in and navigate to the "Order History" section to view and download your receipts.
Contact Customer Service: If you’re unable to find your receipt, feel free to reach out to our customer service team for assistance.
Returning an item is easy! Here’s how:
Review Our Return Policy: Please check our return policy for specific guidelines, including timeframes and conditions for returns.
Prepare Your Item: Ensure the item is in its original condition, with all tags and packaging intact.
Request a Return: Contact our customer service team or use the return section in your account to initiate the return process. You may need your order number.
Print the Return Label: Once your return request is approved, you’ll receive a return label. Print it out and attach it to your package.
Ship the Item: Drop off your package at the designated shipping carrier.
Track Your Return: Keep an eye on your return status through your account or with the tracking number provided.
You can ship your order to any address you choose, including:
Home Address: Enter your residential address during checkout.
Workplace: You can ship to your office or place of employment.
Gift Recipients: If you’re sending a gift, simply provide the recipient’s address at checkout.
PO Boxes: We also accept shipping to PO Boxes, depending on the carrier used.
